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Abstract
The Human Resource Development in retail banking sector, it is always as a challenge for country like Bangladesh. The aim of this paper is to review the literature related to service quality, service recovery, satisfaction and customer loyalty especially in retail banking sector. This paper will provide a through explanation regarding HRD in the banking sector in Bangladesh n its factors. This study investigates customer satisfaction as the most important factor behind loyalty in retail banking. However, the researcher tried to find out some factors, which may affect the HRD program of a bank and does have some impact to the bank industry in Bangladesh.
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