Factors Associated with Implementing Patient-Centered Care at the Educational Hospital

Abstract

Patient-Centered Care is a form of patient-centered health service expected to benefit PPAs, patients, and families mutually. PCC respects patient and family decisions and even provides policies to prioritize patient and family satisfaction. In its application, there are several factors, namely leadership, strategic vision, patient and family involvement, work environment, systematic measurement and response, environmental quality, and technology. This study aims to identify factors related to the implementation of PCC at the Syiah Kuala University Teaching Hospital. This type of quantitative research; is correlative descriptive with a cross-sectional study design. The sample in this study amounted to 71 respondents taken by total sampling technique. The research data collection tool used a questionnaire, and the data were analyzed using the chi-square test. The results showed a relationship between leadership (p-value = 0.037), patient and family involvement (p-value = 0.004), work environment (p-value = 0.037), systematic measurement and response (p-value = 0.001). Moreover, there is no relationship between strategic vision factors (p-value = 0.117), environmental quality (p-value = 0.054), and technology (p-value = 1.000) with the implementation of PCC at the Syiah Kuala University Teaching Hospital. It is expected that the hospital will optimize the factors related to the performance of PCC and carry out supervision so that PCC runs well. Keywords: Implementation, Patient-Centered Care, Hospital.