Abstract
Objective To describe the perceptions of companions regarding Patient and Family-Centered Care, and to analyze their association with sociodemographic variables and hospitalization locations during the COVID-19 pandemic. Methods This analytical, cross-sectional study was conducted in the neonatal and pediatric units of a public hospital between May and October 2021. Data were collected over a period of 30 days in four units, using the Brazilian version of the Family-Centered Care Perception Instrument for Parents. Results Ninety-four companions participated. The perception of Patient and Family-Centered Care was predominantly positive, with an average total score of 3.21. The highest-scoring domain was respect, followed by collaboration and support. Conclusion Family members generally perceived the care as family-centered and positive. Identified areas for improvement include professional identification, managing high staff turnover, enhancing team knowledge about family support, and including other family members in the care process.
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