Factors Affecting Waiting Time for Outpatient Medical Record Documents in General Hospital Dr. H. Moch. Ansari Saleh Banjarmasin

Abstract

Waiting time of medical record documents should be less than or equal to 10 minutes. The evaluation result of providing medical record documents waiting time in The General Hospital Dr. H. Moch. Ansari Saleh ≤ 31 minutes. This study analyzed the influence factors of storage, management, and procedures of medical records, perceptions of the suitability of human resources for waiting time, and material resources. The research method was analytical descriptive with cross-sectional approach. The sample size is two samples, namely 399 BPJS (health insurance) patient documents and 12 samples of medical record staff. Bivariate analysis using the Multiple Logistic Regression test and Odds Ratio. The waiting time required from outpatient patients is registered until the objective document is available ≤ 41 minutes. So that it can be concluded that the waiting time for medical record documents is relatively long. From the factors that influence the results obtained by the medical record document storage p-value=0.289>0.25;OR=2.648; management of medical records p-value=0.289>0.25;OR=2.086; the procedure for retrieving medical record p-value=0.289>0.25;OR=2.648; transportation of medical records p-value=0.289>0.25;OR=2.648; perception of human resource suitability p-value=0.289>0.25;OR=3.315; material resources p-value=0.289>0.25;OR=2.648. From each variable that there is no influence of factors that influence the waiting time of outpatient medical record documents in the general hospital Dr. dr. Moch Ansari Saleh Banjarmasin.