Abstract
This research aimed to determine the factors influencing the behavior of management information system users at the National Accreditation Committee. The theory used was based on the Technology Acceptance Model (TAM) theory extension, and the analytical method used was the Structural Equation Model (SEM). The factors were according to Davis's modified theory, where external factors were the quality of internet connection and leadership support. Internal factors included perceived ease of use and perceived usefulness, attitudes toward using, behavioral intention to use, and actual system use. This research was conducted on 128 respondents representing the Conformity Assessment Bodies (CABs). This research showed that leadership support had a significant effect on perceived ease of use and perceived usefulness. Meanwhile, the quality of the internet connection only affected the perceived usefulness. Leadership support, quality of internet connection, perceived ease of use, perceived usefulness, and attitudes toward using were factors that affected user behavior intention to use. This research's managerial implication is to strengthen the server and increase the leadership's motivation towards the CAB employees by socializing accreditation applications. Keywords: behavioral intention to use, information system, leadership support, quality of internet connection, TAM
Highlights
The development of technology and industry proliferates
This research was a quantitative research with variables referring to the Technology Acceptance Model (TAM) external variables in the form of quality of internet connection (QIC) and leadership support (LS), perceived usefulness (PU), perceived ease of use (PEOU), attitude toward using (ATU), the tendency of user behavior to continue to use technology or behavioral intention to use (BI), and actual system use (AU)
This study's sample was determined using purposive sampling with the following criteria: having Conformity Assessment Bodies (CABs) certification body scheme and the CABs inspection body scheme registered in the KAN directory; owning active numbers enabled to access the questionnaire through Google Form; having experience in using the KAN MIS application
Summary
The development of technology and industry proliferates. In terms of service to consumers, companies and governments continue to innovate to provide the best service for technology-based service users. The National Accreditation Committee (KAN) is a government institution responsible for providing accreditation services for Conformity Assessment Bodies (CABs). KAN always tries to improve services from year to year. This is shown by the number of CABs accredited in 2018, reaching 2019 CABs. the number of KAN secretariat personnel was only 100 people. The limited number of human resources causes users in CABs to complain about accreditation services, such as the delay in the KAN secretariat response. Since 2015, KAN has made the KAN Management Information System application technology called KAN MIS to provide accreditation services for CABs. the use of this application has found difficulty. Until 2019, there were still 5% of CABs in inspection bodies and certification bodies that have not used the KAN MIS application technology. There were complaints regarding the internet connection quality, hard-to-understand use of the application (perhaps due to being absent in the socialization), the lack of leadership support to try new technologies, and some not functioning features such as limited download capacity
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