Factors Affecting the Quality of Fishery Public Services in Vietnam’s Coastal Areas and Islands

Abstract

The study aims to evaluate factors affecting the quality of fishery public services in Vietnam’s coastal areas and islands through the level of resident satisfaction. The study interviewed 477 households directly and obtained 450 valid survey forms. The data is collected through surveys in 5 representative localities of the coastal areas and islands including Thai Binh, Nghe An, Binh Dinh, Kien Giang, and Ca Mau provinces and are processed by descriptive statistics, Cronbach’s alpha, exploratory factor analysis, correlation analysis, and regression analysis. The results show that the factor with the lowest rating in fishery public services is assurance. Public utilities have lower quality assessment scores than public non-business services and public administration services.