Factors affecting the implementation of Web 2.0 applications in Omani academic libraries

Abstract

Purpose – The purpose of this paper is to investigate the different factors that affect using Web 2.0 applications in Omani academic libraries (OALs). Design/methodology/approach – In all, 29 interviews with directors and library staff of five OALs were conducted for the purpose of collecting data for the current research. Findings – The results indicated that there are nine internal factors and four external factors that affect using Web 2.0 applications in OALs. Internal factors include the low motivation of directors and library staff regarding using of Web 2.0 applications, lack of training and constant changes in the management structure. Meanwhile, the external factors are related to lack of policy and regulations and weakness and low speed of the internet. Practical implications – Most academic libraries in Oman have not yet adopted Web 2.0 applications to enhance their services. Therefore, this study intends to open insight into the state of Web 2.0 adoption in academic libraries and will help library managers to understand factors facing the use of Web 2.0 applications in their libraries, and this could signal a basis for policy shift in the internet infrastructure especially in the institutions of the higher education. Originality/value – This research is the first study in the field of Web 2.0 applications in OALs that investigates the factors affecting the use of Web 2.0 applications in academic libraries in general and in OALs specifically.