Factors affecting the continuous use of cloud service: focused on security risks

Abstract

Despite its many technology maturity and significant advantages, the cloud services are still far from success in the market. In accordance with some research, security risks have been regarded as the main factors that impede activating cloud service. Accordingly, this study divides the factors of security risk into Information leakage risk, Fault recovery risk, Compliance risk, Service interruption risk and made an empirical analysis of the impact of these four factors on continuous adoption intention. The effects of security risk and adoption intention of cloud service were analyzed via the moderation effects of trust. The analytical results of China data show that bo th Information Leakage Risk and Compliance Risk have negative impact on continuous adoption intention of cloud service. Neither Fault Recovery Risk nor Service Interruption Risk is significantly related with continuous adoption intention of cloud service. The analytical results of Korea data show that Fault Recovery Risk, Compliance Risk and Service Interruption Risk significantly impact continuous adoption intention of cloud service, whereas Information Leakage Risk insignificantly impact continuous adoption intention of the cloud service.