Factors Affecting the Citizen Satisfaction With Public Policy in Vietnam

Abstract

The correlation between individuals and policies has been a longstanding concern within the realm of public policy analysis. However, scant attention has been paid to rigorous investigations into people's contentment with existing policies. Research focusing on good governance, characterized by attributes such as participatory, consensus-oriented, transparent and accountable, responsive and effective, efficient, equitable, inclusive and following the rule of law, has laid the groundwork for a constructive evaluation framework for each nation's governance, particularly in the evaluation of public policies. The evaluation of people's satisfaction constitutes a pivotal component of policy assessment. Individuals possess the right to understand and be informed about policy issues, their underlying rationales, and the benefits they accrue to the populace at large, thereby ensuring alignment with the country's political directives and policies. Evaluating satisfaction through the lens of good governance theory enriches analyses and discussions concerning the determinants of public satisfaction with the policy-making process, thereby broadening the discourse on policies centered around human welfare. Consequently, it offers insightful implications for national strategies. Vietnam is one of the developing countries that always listens to the thoughts and aspirations of the people, improves policies in accordance with reality, and ensures the leadership of the Party and State. The article uses qualitative methods to systematize the research model and uses quantitative methods to show factors affecting people's policy satisfaction