Abstract
The world witnessed a rapid growth in the e-commerce in the recent years. Widespread use of mobile devices in the e-commerce has a role in this augmentation. Associated with growth of trading volume and the introduction of new devices, new products and solutions emerge and they diversify concerning online payments. Consumer attitudes and behaviors may change according to these developments. The purpose of this study is to investigate the factors effecting adoption of mobile payment systems by the consumer. 225 individuals were surveyed online through convenience sampling method. A research model was developed and proposed relationships were tested using structural equation modeling. The empirical findings point out that perceived trust, perceived mobility and attitudes positively affect the adoption of MPS; perceived usefulness and perceived ease of use have no effect on adoption of MPS. Furthermore perceived reputation positively related to perceived trust and finally environmental risk negatively related to perceived trust.
Highlights
Mobile technologies have become widespread rapidly, but they currently have the advantage of reaching the customers for firms
Mobil devices were only used for communication, but they are observed in all areas of life
The objective of this study was to find the factors affecting the adoption of mobile payment system (MPS) and to find out how these factors affected the intention to use payment systems
Summary
Mobile technologies have become widespread rapidly, but they currently have the advantage of reaching the customers for firms. Mobile technologies have lots of advantages against other technologies, such as interacting with anybody in anywhere, being in use individualistically, customized information and services, and getting quick answers from users. Mobile internet usage has been widespread day by day. In pursuant of a report published by Statcounter (a web traffic analysis tool), the share of mobile devices (phones and tablets) internet usage was 35.3% in 2014 (Statcounter, 2014). The use of mobile devices in payments can be regarded as a venture for investors and service providers. Apple announced Apple Pay in the 2014 Apple’s launch event, Google purchased Softcard in 2014, and Android Pay was announced by Google in 2015 spring. These can be shown as evidences to those investments. On the basis of making such investments, Google and Apple expect consumers to shift their preferences from traditional payment systems to MPS
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