Abstract
Education is an avenue of gaining knowledge and skills that will, in turn, support economic growth. Therefore, as online learning platforms are abundantly available in Malaysia, the urban poor in the Klang Valley have a means of improving their knowledge and skills to generate more income. However, online learning requires technical readiness. As such, this study examined the factors affecting the acceptance of online learning among the urban poor in Malaysia. An acceptance model was developed by integrating the constructs of the unified theory of acceptance and use of technology (UTAUT) with factors that influence the perceived value of online learning among the urban poor. To assess the reliability of these factors, 293 respondents participated in an online survey. SmartPLS 3.0 was then used to analyse the collected data. We found that performance expectancy (PE), facilitating conditions (FC), and perceived value (PV) positively influenced the behavioural intention to use (BI) online learning. Therefore, the findings of this study provide an understanding of the value and vital factors that impact the acceptance of online learning among the urban poor in the Klang Valley.
Highlights
Wen-Shan Lin and Hao-ChiangInformation communication technology (ICT) pervades every aspect of our lives, be it for personal use or for business purposes
In Malaysia, the urban poor or B40 community is classified as persons living in the
The unified theory of acceptance and use of technology (UTAUT) model was the fundamental hypothetical model utilised in this study in combination with the additional factor of perceived value (PV)
Summary
Information communication technology (ICT) pervades every aspect of our lives, be it for personal use or for business purposes. Klang Valley, the area surrounding the capital city of Kuala Lumpur, with monthly household incomes below RM 4850 (approximately USD 1145 or EUR 975) [2]. This community is presently struggling to survive due to limited income and the high cost of living in the city. In 2015, the Malaysia Digital Economy Corporation (MDEC) launched the eRezeki digital platform (https://mdec.my/erezeki/ accessed 23 June 2021) for the B40 community to generate more income via a digital economy and improve their living conditions.
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