Abstract
The worldwide education systems are crippled, inevitably leading to the near-total closure of school establishments, early childhood educations, colleges as well as universities due to the COVID-19 pandemic. As of May 2021, approximately 1.2 billion students from all over the world were affected. As a result, education essentials dramatically adjust with the distinctive rise of e-learning tools, wherein teaching is now undertaken remotely on digital platforms. Realizing the grave current situation and the importance of education, this study aims to understand the factors affecting student satisfaction; the effect of student satisfaction; and perceived performance with academic performance in an open and distance learning (ODL) environment. The data were collected from 239 respondents via online surveys, which comprises accounting students in the UiTM Perak branch, Tapah campus. The analysis of the findings shows that the course design is the main factor that affected student satisfaction in ODL. In terms of academic performance, the findings revealed that only perceived performance had a positive influence, whereas student satisfaction had no effect.
Highlights
COVID-19 pandemic has dramatically changed the education world
The analysis of the findings shows that the course design is the main factor that affected student satisfaction in open and distance learning (ODL)
In terms of academic performance, the findings revealed that only perceived performance had a positive influence, whereas student satisfaction had no effect
Summary
COVID-19 pandemic has dramatically changed the education world. 107 countries had implemented national school closures in response to the COVID-19 pandemic (Viner et al, 2020). In response to the significant demand, many online learning platforms were forced to move rapidly without proper training, insufficient bandwidth conditions and little hardwaresoftware preparations, resulting in poor user experience which is unconducive to sustained quality (Cathy, 2020). Both the students and educators need to adapt to the new norm of the education environment. This study conducts an examination to understand the factors affecting the student satisfaction; the effect of student satisfaction; and perceived performance with an academic performance in an open and distance learning (ODL) environment
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