Abstract
<p style="text-align: justify;">Higher education plays an important role in providing students with knowledge and skills to enter the labor market. The quality of higher education, the satisfaction of the quality of higher education has been concerned by many individuals and organizations. The study aims to explore the factors affecting student satisfaction with the quality of higher education services in Vietnam. Research data was collected from survey results by questionnaires from 396 students of An Giang University, Vietnam National University Ho Chi Minh City, Vietnam. SPSS 20, AMOS 24 software is used for analysis and evaluation of scales through Cronbach's Alpha reliability coefficient; exploratory factor analysis EFA; CFA confirmatory factor; SEM linear regression analysis to test the hypotheses. The results of the SEM model study show that there are six factors affecting student satisfaction with the quality of higher education services in Vietnam, including teaching staff; facilities and teaching facilities; ability to serve; educational activities; student support activities; education programs. From the research results, discussions on educational administration are proposed to improve student satisfaction with the quality of higher education services in Vietnam.</p>
Highlights
In the development of socio-economic science, and technology education has an important role
We propose a model of factors affecting student satisfaction with the quality of higher education services in Vietnam: A study at An Giang University, Vietnam National University, Ho Chi Minh City, Vietnam with 6 factors including lecturers teaching; education program; educational activities; facilities and teaching facilities; ability to serve; support activities for students, Figure 1
Factors affecting the quality of higher education services include Lecturers teaching (LET) = .267, Facilities and teaching facilities (FTF) = .264, Ability to serve (ABS) = .241, Educational activities (EDA) = .237, Support activities for students (SAS) = .191, Education program (EDP) =
Summary
In the development of socio-economic science, and technology education has an important role. It is the driving force for economic development, socio-political stability, and human development index improvement. Higher education is viewed as a service provided to customers who are students (Yusoff et al, 2015). The quality of higher education services of universities is always a factor that students care about and value so that they can make a decision to choose a university where students will stick to studying and training, and develop skills (Shahijan et al, 2018). Determining the factors affecting student satisfaction about the quality of higher education services is a necessary and regular job in universities
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