Factors Affecting Perceived Effectiveness of Local E-Government in Egypt

Abstract

An important area of e-government research is how different stakeholders perceive the impact and the use of e-government systems on the different channels of governmental services. The objective of this article is to examine the perceived effectiveness of local e-government systems through a survey of directors in different Egyptian cities. The approach to accomplish this objective is to conduct exploratory factor analysis and regression analysis to determine what factors explain e-government effectiveness. This research adopts a model that uses the citizen-initiated contacts with government literature as a way for understanding e-government effectiveness. Results of an exploratory factor analysis reveal that e-government effectiveness is explained by management capacity, security and privacy, and collaboration. These factors were then analyzed through regression models that indicated that management capacity and security and privacy influenced e-government effectiveness. However, there was no evidence that collaboration had a statistically significant impact on e-government effectiveness. This paper fits into the theme of the special issue since it suggests strategies to better design e-government technology for local governments in Egypt through changes in security, privacy, and management capacity.