FACTORS AFFECTING MOTIVATION IN PUBLIC LIBRARIES: A CASE OF SELECTED PUBLIC LIBRARIES IN BOTSWANA

Abstract

The purpose of this study was to establish factors affecting motivation in Botswana public libraries. The study was conducted with the aim to propose an appropriate approach to motivation of public librarians. Using a case study method, data was collected through the use of questionnaires, secondary sources and observation of the working environment. Convenient sampling was used to select the population of study. The findings revealed that librarians in public librarians are de-motivated and not satisfied with their jobs. Some of the factors that de-motivate librarians are job insecurity, poor interpersonal relations at work, lack of effective communication and exclusion from decision making process, lack of policies and procedures, poor working environment, low salary and no incentives, and rigid supervision. Based on the findings, the study recommends that Botswana National Library Services management should adopt motivation theories when establishing motivation programs, upgrade the library to fit into 21st century, recognize employees appropriately for a job well done, include employees in the decision making process, provide adequate training and career development, create conducive working environment, put proper policies and procedures in place  and also adopt change management theories because the library environment is rapidly changing due to advanced technologies