Factors Affecting Job Performance of Security Personnel

doi:10.7176/jrdm/82-01

Abstract

Crimes suddenly decrease during a pandemic but this does not follow that security guards' job performance follows the same direction. The current investigation focuses on the job performance and factors that affect the job performance of the school security guard in Naga City which shows that security personnel was predominantly young, males, and married. The majority of the security personnel were high school graduates and are new in the security service. Security personnel-respondents are good at performing other duties and are always on their posts. The insecurity in the job tenure-based from performance evaluation is the major agency-related factor perceived to affect security guards' job performance and the respondents do not receive due recognition for their accomplishments. Security guards' job insecurity affects their job performance and the main family-related factor affecting security guards' job performance is the poor condition of their families. The internal factors have no bearing on the security guards' job performance both in technical functions and behavioral aspects while the external factors had an impact or effect on the job performance of the security personnel along the behavioral aspect. Security personnel’s sex and civil status can explain their behavioral aspect of job performance while sex can explain the technical aspect. Keywords: External Factors, Job Performance, Security Guard, Security Personnel, Internal, Philippines DOI: 10.7176/JRDM/82-01 Publication date: January 31 st 2022

Highlights

There is a decline in the crime against the property during the pandemic (UNODC, 2020; Marquez, 2020; Stickle & Felson, 2020)
This current study focused on the factors that affect the job performance of the security personnel assigned in the colleges and universities in Naga City
The age, gender, and civil status of security personnel assigned in five colleges and universities in Naga City (Table 2A) show that 40 % of this security personnel was in the ages of 24-30 years old, very close to the age bracket of 31-37 years old (38.57%)

Summary

Introduction

There is a decline in the crime against the property during the pandemic (UNODC, 2020; Marquez, 2020; Stickle & Felson, 2020). Despite statistical decline property owners, businessmen and even government agencies know that they cannot be fully protected by police officers because of insufficient supply of personnel, equipment, budget, and others. They sort to the services of private security agencies/guards to protect their lives and properties (Stom et al, 2010). To serve with complete honesty and responsibility, security guards must likewise perform their job enthusiastically. The guard must be contented with his jobs, that he loves his works; he cares for the clients to whom he is assigned and he is loyal to the agency from where he is employed. The agency management's action on the general welfare of its security personnel needs to be given serious attention; so that both parties can harmoniously reciprocate to each other

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Conclusion