Factors Affecting Electronic Health Information Needs in Primary Care Patients

Abstract

Electronic health information is a new concept in the Lithuanian healthcare system. It gives the possibility of obtaining accurate medical information online by quick, convenient, and private access and presents to the patients the opportunity for better-informed decisions on their own health and greater participation in healthcare processes. The aim of this study is to assess the availability of health information for patients and to assess the factors affecting a patient's health-related information needs on the Internet. A cross-sectional study design was used. Self-perceived needs for health-related information and health-related information on the Internet were evaluated by means of a questionnaire. The questionnaires were distributed to the patients during on-site visits to primary care physician. Cumulative numbers of health information searches were calculated. The Internet was used by 63.2% of the respondents. Electronic health information search indicated 47.3% were Internet users. Internet users were statistically significantly more satisfied and informed about available electronic health services: registration for physician services (p<0.001), health information portal (p<0.001), electronic health record (p<0.001), clinical investigations (p=0.001), medical consultations (p=0.009), patient health education services (p=0.019), and patient self-help groups. A higher frequency of health information searches on the Internet was more associated with female patients (odds ratio [OR], 3.1; p=0.012), patients having chronic disease (p=0.013), living in couples (OR, 14.8; p=0.031), having e-health service experience (OR, 7.0; p<0.001), daily Internet user (OR, 6.7; p=0.054), and longer duration of Internet use per day (OR, 1.3; p=0.046). The Internet is an important source of health information. Internet users are more satisfied with available health information. Female patients, those having chronic disease, living as couples, and having e-health service experience, and daily Internet users are the most frequent users of health information on the Internet.