Abstract
This study aims to investigate the role facility maintenance management plays on employee performance at a institution of higher learning in the Eastern Cape of South Africa.. This study employed a quantitative research approach, and the data were gathered from 150 employees who were chosen through a random sampling method. The data were analyzed using the Statistical Package for the Social Scientist (SPSS) Version 24.0. The analysis was of frequencies and standard deviations. The study findings revealed that the current facilities at the institution need an upgrade to a level that is conducive, suitable, and adequate for employees to perform their duties satisfactorily to reach the objectives of the institution. An efficient method for preparing, scheduling, and coordinating facility maintenance tasks needs to be applied to ensure effective maintenance service is performed effectively. This empirical study provided fruitful implications for academicians by making a significant contribution to the facility maintenance literature by systematically exploring the effect of facility maintenance management on the employee performance at a higher learning institution within the Eastern Cape province of South Africa. This study, consequently, stands to greatly add new knowledge to the existing literature related to maintenance performance measurement in Africa, a research setting that has been neglected by academic researchers of late.
Highlights
Facility maintenance management (FMM) forms an integral part of the key strategic objectives to improve organizational performance in institutions
Achieving excellence in higher education is attached to many aspects, such as availability of facilities and their provisions supported by operative management Fadahunsi et al (2019) noted that, globally, there is a link between the quality of higher education institutional facilities available and the quality of the outcome produced by the institution
This study examined the role of FMM and its effect on employee performance at an IHL in the Eastern Cape (EC) of South Africa
Summary
Facility maintenance management (FMM) forms an integral part of the key strategic objectives to improve organizational performance in institutions. According to Nik-Mat et al (2011), in the last decade in Africa, the development of FMM has been sluggish, and the sector is still in its infancy They further stated that the definition of FMM is poorly understood institution management and was not achieved in an efficacious manner (Nik-Mat et al, 2011). Facilities require maintenance to provide quality and favourable working conditions for the core business of institutions of higher learning (IHLIHLs). They are responsible for providing essential support to HR for the accomplishment of the institutional objectives (Dada et al, 2018). This approach has transformed the institution, allowing it to operate as a multi-campus organization where most of its students come from rural backgrounds
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