Abstract
Quality Management System (QMS) has grown to be one of the most renowned quality techniques by applying various characteristics and quality philosophy dimensions. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency continuously. QMSs are important in healthcare because they have derived higher performances and support business improvements. Despite the promising benefits of adopting QMSs in healthcare, many initiatives have reported difficulties during implementation or being unsatisfied with the resulting system. The inability to achieve the expected outcomes is often associated with the unsuccessful or problematic implementation. There is a lack of conceptual frameworks for success that ensure a complete understanding of the actual meaning of successful implementation in this field. To evaluate and strategically improve the QMSs’ efficiency, it is necessary to develop a comprehensive conceptual model that secure successful implementation, including an explicit definition of’ implementation success. This paper explores the opinions and insights of healthcare quality experts on the implementation of (QMS) in healthcare organizations. Qualitative research methodology is the main approach. Twelve healthcare quality experts participated in a 30–40 min—semi-structured interview. Interviews were recorded and transcribed verbatim. Grounded Theory (GT) analysis was conducted to investigate the data collected during the interviews. The analysis revealed six areas of interest (categories): QMS definitions, implementation success, healthcare complexity, barriers, facilitators, and benefits. The categories emerged from data analysis and formed the conceptual framework. The proposed framework utilized facilitators of implementation to overcome any barriers and achieve the desired outcomes. The framework can be used to monitor key aspects in implementation success and apply mitigations strategies based on implementing outcomes. Overall proper application of the framework can increase the chances of successfully implementing QMS in healthcare.
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