Facilitating Contextual Ambidexterity in a Global Operations Expansion Program

Abstract

One of the focal challenges in managing global operations is how to utilize existing knowledge to avoid reinventing the wheel, yet to critically assess current knowledge and develop new knowledge when adapting to local conditions. Research indicates that successful organizations manage these tensions by developing ambidexterity. We elaborate on contextual ambidexterity—one specific form of ambidexterity—in the global operations expansion program at Neste. We conclude with illustrations of tools used to facilitate alignment and adaptability over time. Interestingly, different tools are used in different phases of the program. Moreover, the emphasis cycles between alignment and adaptability.