Facilitating and improving learning in projects: Evidence from a lean approach

Abstract

A lean approach in projects offers the opportunity to better connect people, processes, workflows, and delivery within projects. This is particularly important in contemporary project environments which is characterized by high levels of uncertainty, complexity, and pace of change. While knowledge from previous learning may exist, though it is often inaccessible or untapped and different levels of understanding about delivery approaches can prevail. We investigate how a lean approach in projects facilitates and can improve learning in project environments. Through thematic analysis of 40 semi-structured interviews, we found that applying a lean approach considers individual, project and organisational levels of knowledge and understanding, and triggers action underpinned by improved socio-behavourial interactions, leadership, and support. A lean approach enhances the quality of learning, better integrating timely actions and reducing the likelihood of lessons lost, to achieve effective project management.