Facets of Type A personality and pay increase among the employees of fast food restaurants

Abstract

Employee satisfaction continues to be a key to an understanding of relatively high turnover rates within the hospitality industry. The present study explores the personality characteristics of employees who receive pay increases in the restaurant industry. One of the two facets of Type A personality ‘achievement striving’ was found to be positively related to all three measures of pay increases but the other facet ‘impatience and irritability’ was not related. The implications of the findings for selection, retention and motivation of restaurant employees are discussed.