Abstract
A study was conducted for a trade union in the UK to identify the extent of eyestrain and musculoskeletal problems among video coders and to investigate the main causes of these problems at work. A questionnaire study indicated high levels of musculoskeletal pain and discomfort and eyestrain among coders. Problems concerning work organisation (e.g. poor job control), posture (e.g. excessive neck flexion), provision of suitable equipment and furniture (e.g. broken chairs), software (e.g. slow speed), training (e.g. insufficient programmes) and environmental concerns (e.g. variable temperature and airflow) were highlighted during the workplace assessments at two mail centres. Recommendations for risk reduction were made in the following areas: training programme design, system development, selection and provision of equipment and furniture, cleaning and maintenance, environmental issues, work organisation and reduction of health risks.
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