Abstract
An effective use of external knowledge can help Small- and Medium-sized Enterprises (SMEs) overcome many difficulties during various phases of its life cycle. The study's overall goal is to define what external knowledge an SME needs to help strengthen business success. The interviews and surveys as well as the statistical analyses are applied. There are two different groups for SMEs when dealing with external knowledge: 1) the Idea and Growth phases; 2) the Start-up, Maturity and Decline phases. For example, SMEs at the Maturity and Decline phases need help and advice on Research and Development (R&D). The subjects on green productivity and clean technology could be specifically provided to SMEs at the Growth phase. The research's findings provide potential benefits to several public agencies. The illustration from the viewpoint of the Department of Industrial Work (DIW) in Thailand, especially on the design of new training programmes is made.
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