Extending systems ergonomics thinking to accommodate the socio-technical issues of Systems of Systems

Abstract

Socio-technical issues for Systems of Systems (SoS) differ in several ways from those for systems, mainly because the individual systems that are components of the SoS are usually owned by different organisations, each responsible for the optimisation and operation of its own system. Consequently, management of the SoS is about negotiation and management of the interfaces. Because of issues of Intellectual Property Rights (IPRs), commercial confidence, and the like, there is seldom sufficient, timely information in circulation about the SoS. Surprises are endemic to SoS, and resilience is a fundamental requirement. This paper outlines the different characteristics of SoS compared to ordinary systems, discusses many of the socio-technical issues involved, and then outlines a generic approach to these issues, treating the SoS as a ‘wicked problem’. Endemic to this is the need for governance, which is discussed briefly. This is followed by a description of the evident gaps in knowledge about the functioning of SoS, and a listing of tool classes, the development of which would enable progress to be made more effectively. Finally, the paper discusses how the SoS approach might be the best way to entrain ICT to address global drivers, thus pointing to the importance of the SoS approach.