Extended Warranty Models: A Literature Review

Abstract

With the increasing of extended warranty period for complex systems, the extended warranty has aroused more and more attention for manufacturers and consumers. Although the academic research on extended warranty has made some progresses, there isn’t a detailed literature review. Considering this situation, this paper first provides a classification for extended warranty, and develops a taxonomy scheme, then reviews the literatures about the extended warranty model from different perspectives. At last, the brief discussion of future research about extended warranty is put forward in this paper.