Abstract
The paper examined the exposition of online-counselling to ZOU students. The mixed research design was used with the sequential-exploratory strategy and an online-survey. Findings were that Student Advisors/Counsellors used both online and face-to-face modes. Online-counselling was considered useful although face-to-face counselling had the advantage of observing clients’ feelings. Participants had no adequate online-counselling equipment to use. Online-counselling was time-consuming and costly due to network problems. Lack of video/teleconferencing equipment prevented participants from conducting e-counselling effectively. Younger compared to older students preferred online-counselling. The study recommended increasing Wi-Fi access and deploying video/conference equipment to users. Clients needed to observe the body language of the counsellor to see if they were empathizing with the client.
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