Abstract
ABSTRACT Interlibrary Loan (ILL) service allows users to borrow materials from other libraries, whether physical or electronic. We sought to explore the usage and preferences of ILL service among users of a county-wide public library system in Tennessee. The survey consisted of questions pertaining to the frequency of ILL usage, the types of materials requested, and overall satisfaction with the service. Our findings show which aspects of ILL users find beneficial, as well as any shortcomings that could be addressed. Overall, those who utilized ILL service found it very valuable, would recommend it to others and expressed satisfaction with their experience.
Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
