Abstract
Several studies have found that women in good health are able to fly without concern for safety at any point before the 36th week of pregnancy. However, air transportation facilities and services are designed for general passengers and seldom consider the service needs of pregnant women. To understand the pregnant traveler's wants and needs, this study examined the perception of and satisfaction with air transportation services in a sample of female air passengers who boarded international flights during pregnancy. The results showed that the performance of service attributes, such as seat selection, user-friendly onboard restrooms, and assistance in boarding the aircraft, did not meet the respondents’ expectations. It was also found that the service needs of women less than 6 months pregnant differed from those of women more than 6 months pregnant.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Transportation Research Record: Journal of the Transportation Research Board
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
