Exploring the Role of Perceived Organizational Justice and Organizational Commitment as Predictors of Job Satisfaction among Employees in the Hospitality Industry

Abstract

ABSTRACT The critical role of employees in the hospitality industry is unimpeachable and human resource needs more attention because their satisfactions have a strong influence on the service quality and customers loyalty. In this study, we examined the impact of organizational justice (distributive, procedural, and interactional) and employees’ organizational commitment (affective, continuance, and normative) on the employees’ job satisfaction. A total of 119 questionnaires were gathered from employees in one to five-star hotels in Tehran. The results show that among organizational justice dimensions, only distributive justice has a strong relationship with job satisfaction. Similarly, between employees’ organizational commitment dimensions, only normative commitment has a meaningful impact on the employees’ job satisfaction. However, dissimilar to the previous studies, our investigations did not find any direct relationships between procedural and interactional justice, and affective and continuance commitment with employees’ job satisfaction. Managerial and theoretical implications and directions for future research are discussed.