Exploring the Relationship of Cultural Intelligence, Employee Performance, and Cross-cultural Adjustment in the Context of Transnational Operations

Abstract

The phenomenon of globalization and the advent of a borderless economy have given rise to urgent requirements and criteria for individuals' cultural proficiency in adapting to multicultural situations. Among the measurement indicators related to cultural competence, cultural intelligence has been intensively investigated and emphasized. Meanwhile, in the field of firm management, the most valued aspect by scholars and entrepreneurs is employee performance, which is therefore related to the profitability and development of enterprises. Based on this, this article adopts a systematic literature review methodology to gather papers related to cultural intelligence, employee performance with cross-cultural adjustment serving as a mediator in transnational management both domestically and internationally in the past 10 years. This will help to clarify these three notions-- cultural intelligence, employee performance, and cultural adaptability and accordingly help multinational companies better respond to the era and improve their operational ability and cultural adaptability. Finally, it explores the relevance and limitations of the present research, while providing fresh ideas and pathways for future research.