Abstract
The rapid growth of information technology has led many sectors to equip their organizations with the latest IT facilities. Although many organizations are equipped with IT facilities, there are some institutions that do not fully utilize IT facilities. This study will identify the role of satisfaction as mediator of the relationship between system quality and continuance intention. The study was conducted at a private university in the east coast of Malaysia. The research data in the analysis uses Bootstrapping techniques to test the hypothesis. Research findings indicate that satisfaction plays a significant role as a mediator. Further studies discuss practical implications.
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