Abstract
PurposeDiffusion (spread in usage) of knowledge management systems (KMSs) depends on a number of factors. Among them perceptions of KMS, including perceived usefulness/benefits, perceived user‐friendliness, perceived voluntary use and subject norms are significant factors. This paper aims to investigate the factors impacting the diffusion (spread and sustained use) of KMSs.Design/methodology/approachThis paper first presents an integrated model of the diffusion of KMSs arising from a comprehensive literature review and qualitative field study. An empirical pilot study was then undertaken to test the model through a questionnaire‐based survey.FindingsThe pilot study had some interesting findings – results similar to those found in the literature – which are presented in detail.Originality/valueThis paper contributes to the information on KMS by providing results from an empirical pilot study and suggesting future research directions.
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