Abstract
ABSTRACTThe aim of this study is to explore the mediating role of innovation components in the relationship between knowledge management processes and performance. The research questions were investigated through questionnaires with top-level managers of a firm operating in the Turkish telecommunication industry. The results of the study indicated that knowledge management processes affect all innovation components. In addition to the direct effects of the knowledge management process on firm performance, marketing, product and process innovation are mediators in the relationship between the knowledge management process and performance. Finally, this research sheds light on how firms can manage their knowledge to gain a competitive advantage based on innovation.
Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
