Exploring the links between task-level automation usage and project satisfaction

Abstract

The purpose of this study was to identify project satisfaction-leveraging tasks and common characteristics associated with these critical tasks. To address the primary aim, a survey was conducted to determine correlations between task-level automation adoption and project satisfaction from the perspectives of various types of project stakeholders. Identification of project satisfaction-leveraging tasks is employed as a way to gain greater understanding of the connections. Also, this study explores the links between automation utilization and project satisfaction in further detail. Task characteristics are investigated as an additional basis for gaining deeper insights into how automation technology usage may impact project satisfaction. A second survey was used to collect needed data from industry professionals. The analyses suggest that degrees of automation used in executing the project satisfaction-leveraging tasks may be positively related to project stakeholder satisfaction. The results also indicate that information and data intensive and management-related characteristics may be associated with overall project stakeholder satisfaction.