Abstract
With the continuous development of information and communication technology, the development of smart product service systems (smart PSS) has become a crucial approach for enterprises to establish a competitive advantage. However, there is still a lack of clarity regarding the impact process of smart PSS on competitive advantage. This paper aims to explore the impact mechanism of smart PSS on competitive advantage from the perspective of value creation, using an intelligent connected vehicle supplier as a case study. The findings reveal that the composition of smart PSS, including smart technology, smart products, and smart services, influences competitive advantage through the value creation process, which involves relationship construction, relationship operation, and value release. Under the smart PSS environment, changes occur in subject relationships, resources, and key elements. In the context of smart PSS, deep cooperation between enterprises and partners focuses on ecological advantages, while general cooperation emphasizes benefit advantages. This research provides valuable insights into the impact of smart PSS composition on competitive advantage and offers reference values for organizations to establish competitive advantage objectives.
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