Exploring the Gap between Museum Policy and Practice: a Comparative analysis of Scottish, English and Welsh Local Authority Museum Services

Abstract

This paper explores the gap between museum policy and practice in the UnitedKingdom (UK) by offering empirical evidence from a comparative street-levelanalysis of museum services in Scotland, England and Wales. Exploringdevolution in cultural services from the ground-level using Lipsky’s (1980) ‘streetlevel’approach gives new insights to the role of ground-level workers in culturalpolicy. It shows that museum workers had an awareness of national policies, butimplementation was mainly influenced by a mixture of challenges in the everydaydelivery of the museum services studied. Museum workers understood policy assomething symbolic rather than relating to action, which reinforced policy distance.Workers at the ground-level had more similarities than differences throughoutScotland, England and Wales and the structural challenges within museum servicesindicated a complex negotiation that increased agency at the ground-level. Thesefindings outline the potential limitations of written national and international policyin the cultural sector as it is the activities, values and behaviours at the front-lineof cultural services that ultimately creates policy in the cultural sector. 1Key words: Cultural policy; museum workers; UK devolution; policy distance; street-levelanalysis; Lipsky