Exploring the evaluation framework of strategic information systems using repertory grid technique: a cognitive perspective from chief information officers

Abstract

This study aims at developing an evaluation framework of strategic information systems (SIS) and evaluating the SIS planning and implementation by using a cognitive approach called the repertory grid technique. The findings are based on in-depth interviews with chief information officers (CIOs) involved with SIS developments in their organisations. This exploratory study builds on a cognitive methodology and enables us to develop the evaluation framework of SIS within the CIO's mind. In a practical viewpoint, we evaluated the effectiveness of the essential activities in the SIS planning and implementation. Results showed that activities on analysing industry and environment, analysing information system weakness and strength, formulating SIS strategy, identifying SIS initiatives, prioritising and allocating resources for SIS, documenting SIS, and liaising with top management team are well performed.