Abstract
The growth of mobile banking is below expectation. The functionality of mobile for banking services is limited due to the risk and vulnerability involved in mobile banking. The objective of this study is to investigate the impact of perceived risk on consumer intention to adopt m-banking. For this, 242 non-users of m-banking in Delhi were surveyed with given 26 different statements. Derived from perceived risk theory, five essential perceived risk determinants were validated, including perceived financial risk, privacy risk, performance risk, psychological risk and time risk. Exploratory factor analysis and confirmatory factor analysis were used to explore the factors. The finding of the paper suggested that perceived privacy risk is the most critical factor which acts as a barrier in the mobile banking acceptance. The findings may help the banking sector, corporate and policy makers in better understanding of perceived risk and will also help in framing the relevant strategies.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Public Sector Performance Management
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
