Exploring the Drivers and Catalysts of Intra-agency Collaboration in the Local Service Delivery

Abstract

This study examines critical local service delivery issues to understand the drivers and catalysts of intra-agency collaborative domains. Based on the survey data of public employees in the Taipei Household Registration Office, this study provides empirical evidences to support the relationship between intra-agency collaboration and perceived organizational performance. The findings reveal the mediating role of central administrative organization and information sharing, but do not support the direct influence of stakeholder assistance. Implications of these findings are emphasized for future studies of local collaborative governance.