Abstract
The current aging service industry has problems in meeting the ever-increasing demand for the home-based elderly care service (HECS). Social organizations participating in HECS seems to be a promising way to address these problems but also raises new challenges, like uncoordinated cooperation among stakeholders, which could lead to low management efficiency and low service quality. However, Synergetic development can be promising to enhance the participation of social organizations and to improve social welfare. This study introduces a conceptual model to explore relationships between five determinants and synergetic development of social organizations participating in HECS. A structural equation model (SEM) based on questionnaire survey is used as a test methodology. The results indicated that stakeholder engagement plays a critical role in synergetic development in HECS, resource allocation can only be improved by institutional climate, and supervision capacity cannot facilitate information sharing. This study provides effective strategies and directions for the improvement of home-based elderly care services.
Highlights
The ever-increasing proportion of the elderly has raised a big challenge to the elderly care service supply system
By using Structural Engineering Model (SEM), this paper finds that stakeholder engagement plays a critical role in synergetic development in home-based elderly care service (HECS), resource allocation can only be improved by institutional climate, and supervision capacity cannot facilitate information sharing
This paper explores the following five variables that may affect the synergetic development of social organizations participating in HECS: resource allocation, information sharing, stakeholder engagement, institutional climate, and supervision capacity
Summary
The ever-increasing proportion of the elderly has raised a big challenge to the elderly care service supply system. By using Structural Engineering Model (SEM), this paper finds that stakeholder engagement plays a critical role in synergetic development in HECS, resource allocation can only be improved by institutional climate, and supervision capacity cannot facilitate information sharing. This paper explores the following five variables that may affect the synergetic development of social organizations participating in HECS: resource allocation, information sharing, stakeholder engagement, institutional climate, and supervision capacity. Institutional climate, stakeholder engagement, resource allocation, information sharing, and supervision capability explained 87% of the variance of synergetic development [40]. We found that institution climate, supervision capacity, stakeholder connection, information sharing and resource allocation had a significant impact on synergetic development (p.05), which failed to support H2a
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