Exploring the application of the Delphi method as a forecasting tool in Information Systems and Technologies research

Abstract

The Delphi method has been used widely in clarifying decision-making based on the opinions of experts in all research areas. This study focuses on Information Systems and Information Technology (IS/IT) research area. Its aim is to explore the use of the Delphi method in topics related to IS/IT as a forecasting tool. A sizeable amount of research has been examined about IS/IT using the Delphi method. This work proposes a guideline for applying the Delphi method in IS/IT studies based on a literature review of high impact IS/IT papers that apply Delphi with a view to answering forecasting questions. This guideline defines the most relevant aspects which should be considered when applying this method. Previously, the authors conducted a literature review of 2502 articles from different research topics to obtain evidence about the diffusion of the Delphi method in IS/IT compared to other areas.