Abstract
PurposeThe purpose of this paper is to explore the major factors that impact the quality commitment of employees in organizations.Design/methodology/approachThe paper uses a cross‐sectional design and the propositions are validated through two sample surveys conducted in two separate organizations in Turkey.FindingsThe study presents four independent variables as the major factors affecting quality commitment of employees, viz. the leadership commitment towards quality; the quality orientation of the organization; team effectiveness and effectiveness of quality‐related communication. The four hypotheses are found to be valid.Originality/valueThe paper attempts to contribute towards the literature on quality commitment of employees. So far, studies on quality commitment have been quite limited and hence this effectively fills a gap in the literature. Examination of data collected from a government ministry and a manufacturing company reveals some significant findings, which contributes to quality management literature.
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