Abstract
Currently, most Indonesian universities have adopted an online academic management information system (AMIS) to provide academic and administrative service activities. This study aims to explore the relationship between the e-learning platforms and the technical system quality, and the perceived satisfaction of students. Data were collected using questionnaires distributed to 286 students of a university. The questionnaire showed that there is a difference in the e-learning tools, techniques, or platforms used by the students. The results of the chi-square test show that there is no significant relationship between e-learning platform and technical system quality and also perceived satisfaction of the students. That shows the platform choices do not affect students’ perception of quality and satisfaction. However, technical system quality is significantly related to perceived student satisfaction. Therefore, the e-learning quality should be improved in line with the innovation of a learning system during the pandemic, so that students’ satisfaction in the learning involvement increase.
Highlights
Today, all over the world have experienced Covid-19 pandemic conditions
RESEARCH METHODS The research aims to analyze the relationship between e-learning platforms, technical system quality, and perceived satisfaction of the students
Mohammed et al (2016) used information quality indicators that represented fulfillment and interactivity and reliability to represent system availability. Based on these analyses, the application/techniques/platforms of e-learning had no effect on the perceived technical quality and satisfaction of the students, e-learning technical quality of any form should be improved because it had a significant relationship to perceived satisfaction
Summary
Until May 2020, South Africa with 9,400 cases, India with 62,000 cases, Australia with 6,900 cases. They have shown significant changes in various aspects both institutionally, professionally, and for the community, especially related to education (Verma et al, 2020). The implication of the Covid-19 pandemic is the reduction in face-to-face interactions physical distancing policies include those in the world of education. In turn, makes universities have to use a distance learning system. Distance-learning is one of used the ICT innovation approach, usually better known as elearning. E-learning provides educational service through an innovative approach of electronic information that will strengthen the knowledge, skills, and other outcomes of learners (Fazlollahtabar and Muhammadzadeh, 2012). Several benefits of e-learning, such as cost savings associated with investing in learning infrastructure substantially, university
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