Abstract
Since the beginning of 2020, the COVID-19 pandemic has placed additional pressure on the supply of healthcare services. This study aims to explore profiles of public service motivation among healthcare workers during a pandemic. A total of 318 questionnaires were completed for two measurement times (T1, n = 171 and T2, n = 147). The study’s mixed-method design identified three profiles: (1) The devoted, (2) the disenchanted, and (3) the limited self-sacrificing. Results also revealed three main factors that may affect motivation in healthcare workers during the COVID-19 pandemic: (1) valorization, (2) leadership, and (3) job design. This study contributes to a better understanding of the organizational and human issues of motivation for public service during a pandemic.
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