Abstract

Users are now performing more sophisticated web tasks. In this work, we explore web tasks that require multiple web sessions to complete (multi-session tasks) to satisfy a goal. We conducted a web-based diary study and a field study that used a customized version of Firefox which logged the participants' interactions for multi-session tasks and all their web activity. We found that multi-session tasks occur frequently and that users utilize a variety of browser tools and actions to help complete these tasks.

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