Abstract
The city of Cape Town has invested in ICT capability. The city has successfully implemented a powerful ERP system and is completing several projects such as: setting up an optical fibre network, improving GIS, eProcurement and other services. All these will impact highly on the provision of transactional services to citizens. But what about their other needs for housing, sanitation, security, legal environment and other community infrastructural facilities, the poor resolution of which is leading to fierce demonstration and sometimes to violence? This paper uses Actor Network Theory (ANT) and explores the use of mobile, web and social media technologies in achieving eParticipation in the city of Cape Town.
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