Exploring electric scooter regulations and user perspectives: A comprehensive study in Hungary

Abstract

This paper focuses on the integration of electric scooters into the Hungarian urban transportation system as innovative mobility solutions. This change may provide several social advantages in the country, including environmental and economic benefits as well, to improve the quality of life. In this article, we investigate the policy regulations introduced at government level that facilitate this integration. To bridge the regulatory gap surrounding e-scooters and capture the voice of customers, we employ a Quality Function Deployment (QFD) house, utilizing the data of an extensive investigation involving a literature review, a qualitative social media listening process, two interviews with government officials, seven focus group interviews and a questionnaire. These diverse data sources contribute to a comprehensive understanding of the current landscape and potential improvement directions. By developing the Quality Function Deployment (QFD) house, we determine priority levels for effective problem-solving and enhancement. According to our results, users are eagerly anticipating new laws regulating the usage of e-scooters, such as optimizing speed limits, designating the usage of e-scooter infrastructure, and appointing dedicated parking places. Overall, this study serves as a valuable reference for the government in shaping future e-scooter legislation. By addressing the identified user expectations and incorporating these insights into regulatory frameworks, policymakers can facilitate the seamless integration of electric scooters into urban transportation systems. This integration is expected to yield numerous societal benefits, such as reduced environmental impact, improved mobility options, and enhanced economic viability.