Abstract
Purpose – The purpose of the paper is to explore how transactions between temporary agencies and customer firms are organised. It aims to describe various cooperative arrangements and identify three dilemmas in the organisations of such transactions.Design/methodology/approach – This is a qualitative study based on interviews with ten temporary help agencies, two internal resource pools and three customer firms.Findings – First, the authors identify different collaboration modes, and analyse how transactions between a temporary help agency (THA) and a customer firm are organised; ranging from ad hoc transactions, through framework agreements to internal resource pools. Second, they describe three dilemmas in such transactions; the pros‐and‐cons of framework agreements; close vs distant relations; and intermediaries' balancing act between the two stakeholders: employees and customers.Research limitations/implications – A limitation of the study is that the sample size is low and the findings cannot be gene...
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
