Abstract
Objective: With the advent of pharmacy automation system, pharmacists can liberate themselves from the heavy work of dispensing drugs and devote more time to the professional service of pharmacy. To improve the efficiency of dispensing machine in outpatient pharmacy and reduce the frequency of machine malfunction maintenance. Method: Through observation and detailed records of 645 occurrences of CONSIS-H5 dispenser failures from September 18 to September 24, 2017 and October 9 to October 22, 2017, research and analysis of the application process optimization plan of the dispenser. Result: Through the use of various management methods to propose improvement measures and maintenance methods, the failure maintenance rate of the dispenser has been reduced from the original average of 30.7 times per day to an average of 15.3 times per day, a decrease of 43.65%. Conclusion: The CONSIS-H5 medicine dispenser has undergone a series of targeted adjustments and optimizations, reducing the failure rate and reducing the work intensity of the staff. At the same time, the efficiency improvement greatly reduces the waiting time of patients, which improves the patient's satisfaction with the hospital and improves the quality of pharmacy services.
Highlights
With society's development, the volume of business has increased rapidly by introducing new technology and emphasis on the medical industry
It admits of no delay to further improve pharmaceutical care to carry out the drug collection work orderly [1,2,3]
Our hospital brings in two CONSIS-H5 dispensers from Willach (Shanghai) Pharmacy Solutions GmbH in November 2016
Summary
With society's development, the volume of business has increased rapidly by introducing new technology and emphasis on the medical industry. As the patient's final station in the hospital, the outpatient pharmacy must adapt to the times' development. It admits of no delay to further improve pharmaceutical care to carry out the drug collection work orderly [1,2,3]. Our hospital brings in two CONSIS-H5 dispensers from Willach (Shanghai) Pharmacy Solutions GmbH in November 2016. The dispensers improve medicine distribution efficiency, reduces the pharmacist's dispensing error and labour intensity, and shortens patients' waiting time. The dispensers setup and hardware appear some problems like medicine jamming after a period of use [4]. It is essential to optimize the dispenser's operational plan according to its functional characteristics and needs [5, 6]
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